stass and co the body brush
 

Your satisfaction is important to us at Stass & Co.


Returns

We have have a 14 day return policy, if your item arrives damaged, simply return the unused product and we will gladly issue a return. Prior to returning your item(s), please email us your order number via sales@stassandco.com  and your intentions for the return request so that our Stass & Co team can assist you with a smooth transaction. Stass & Co will refund the value of your item (via the original form of payment) within 7 days of receiving and accepting the returned item in the same condition in which it was shipped. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified by email once the transaction has taken place.

Unfortunately, we cannot provide refunds or exchanges for Stass & Co. products purchased at other stockists. Only products purchased on stassandco.com may be returned or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

If you have questions about returns or exchange and returns, please feel free to contact at sales@stassandco.com


Exchanges

Please email sales@stassandco.com  within 14 days of receiving your item(s) with your full name and order number, and state the reason for the exchange. Please note we do not reimburse shipping costs, and will send the exchanged item back to you free of charge.

Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your exchange request.


Shopping
Online

Payment Options

We accept credit card, MasterCard or Visa. We also offer a Paypal option. For security purposes, your billing name and address must match the credit card information used for payment.

 

Promotional Codes

From time to time, we love to gift our customers with special promotional offers via email. These offers are available for a limited time only and expire on the date communicated. Upon checkout, please be sure to enter the promotion code exactly as it appears in the communication. 

If you experience any difficulty taking advantage of a promotion, we welcome you to contact us via email at info@stassandco.com

 

Shipping

We offer world-wide airmail delivery. Our goal is to deliver your order to you in the most timely fashion possible. We strive to process all orders within 1 - 2 days of ordering:

 

ESTIMATED DELIVERY TIME

 

Australia:

    •       Free shipping for all orders

    •       5-7 working days delivery
 

New Zealand:

    •       Free shipping for all orders

    •       5-7 working days delivery
 

Ireland:

    •       Free shipping for all orders

    •       5-7 working days delivery
 

Europe:

    •       5-10 working days delivery
 

Canada / United States:

    •       7-10 working days delivery
 

Asia/ Africa/ South America

  • TBC

 

 

 

We do not have express post as an option in checkout - however if you require an urgent order please email sales@stassandco.com and we can organise this for you. Express postage will be at your expense, and will be calculated based on weight and location.

International orders can take up to 23 days to be received after being posted.

Stass & Co is not responsible for delays caused by adverse weather conditions or the customs clearance process.